Emotionally Intelligent Coaching

Emotionally Intelligent Coaching:
A Core Leadership Competency

This one-day seminar introduces the use of Emotional Intelligence to managers responsible for performance coaching. It provides a foundation for developing leadership competencies as part of a systemic leadership development program containing educational seminars, coaching and work projects.

Seminar Objectives:

To introduce Emotional Intelligence as a framework for understanding and developing leadership competencies.
To enhance coaching knowledge, skills and abilities through the use of Emotional Self-Awareness, Emotional Self-Control, Empathy, and skillful Conflict Management.

Outcomes:

Participants understand the components of each of the Four Dimensions of Emotional Intelligence (EI) and how each component supports success.
Participants recognize that Self-Awareness is necessary for effective Performance Coaching.
Participants are able to articulate new Self-Awareness about personal strengths and gaps in effectiveness.
Participants increase their own Emotional Self-Awareness.
Participants understand how the coach's emotions impact the coaching relationship.
Participants understand the impact of the coach's Self-Control in the coaching relationship.

Workshop Structure

Introducing Emotional Intelligence
Understanding the Four Key Dimensions of Emotional Intelligence
Practice Rotations - Framing: Coaching Principles

Positional leadership gives you a certain degree of automatic power but it's not enough.
Leadership is about establishing a relationship that allows you to lead.
Effective coaching is about using yourself in such a way that people WANT to follow you: when you establish credibility, you create willing followers.
Effective coaching establishes your credibility as an expert in sales and managing one's business.
Effective leaders understand the balance between creating trust and influencing others (e.g., Patton and President Barlett of West Wing).
Welcome resistance. Why? Pay attention to your own reaction to resistance from others. How does it feel? What happens to your stomach? What are your triggers and what gets triggered inside?

Managing Intimate and Strategic Interactions
Coaching Demonstrations
Coaching Practice Sessions

Participants divide into groups of four. One faculty member supervises each group.

Each participant has a turn in the roles of coach, coachee and observer. Coaches are instructed to use new skills during their individual role play. Observers are instructed to pay attention to key behaviors during the coaching role play and give feedback to the coach. Observers and faculty provide the coach with feedback about their use of new skills.

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Coaching