Services
Organizational Effectiveness
The creativechange.biz approach
Many company leaders scratch their heads over the difficulty of implementing technical and process improvements. Are you one of those leaders? Do your change initiatives get sidetracked or altogether de-railed? Do you quietly declare victory and move on to another change initiative? Whether they are a relatively modest effort such as a new order fulfillment system, or computer aided product design, or wholesale changes to your product development process, change is tough for you and your employees. Would you like to increase the success rate of your change initiatives?
We offer you an opportunity to do just that. As Organization and Systems Development experts, we offer a systemic framework for understanding your business challenges, and as experienced coaches, we can offer you on-going coaching support.
In our work with organizations, we apply a systems view of our clients that greatly improves the success of your change initiative. We use a model that employs the proverbial three-legged stool:
--->People ---> Process ---> Technology --->
- People: includes formal structures, informal relationships, and organizational culture
- Process: includes manufacturing and business activities such as Lean Thinking and Six Sigma
- Technology: includes computers, robots, etc.
While it isn't always apparent to managers and leaders, implementing new Processes and Technology always forces a culture change and quite often changes in structures and organizational power relationships. Organizational leaders are more often than not, naive about the impact of the Process and Technology "improvements" to their organizations. For example: a utility company we worked with implemented a new computerized order fulfillment system. Employees resisted the change because the new system completely upended the formal and informal power hierarchy among order fulfillment technicians—it equalized the playing field between telephone order takers and senior technicians who saw themselves as engineers. Senior technicians viewed the new system as a Trojan horse: management's real intent was to weed out higher paid employees. Senior management was astonished by and unprepared for the revolt.
Our expertise is in people systems. Improve your success rate implementing whatever technical process you wish —Lean Systems, Six Sigma, new order fulfillment processes, etc, by paying attention to the people side. Further, we help you appropriately integrate structural and people changes that overlooked, will undermine your initiative. That includes assessing and eliminating outdated and redundant processes and procedures, implementing new accounting procedures designed to accurately track your new initiative's ROI, a performance management system that rewards cross-functional collaboration rather than rewarding only individual performance, coaching for leaders.
We teach leaders new ways of assessing and leading their organizations that will sustain the new systems they are implementing. Afterall, Rome did not fall in a day, and a century's worth of habits won't either, no matter how much self-discipline is employed!
- Strategic Planning - We provide a systemic approach to planning for the future which ensures that everyone in your organization is working together toward common objectives.
- Change Management - We provide an integrated seven-element model, which emphasizes the importance of quality execution as well as the appropriate balance of all the change activities.
- Lean Thinking - We help you understand the culture change inherent in Lean Thinking, whether it be manufacturing or in any other part of your organization. We also assist you in creating plans for change that ensure your successful transition to Lean.
- Business Start-up - Our consultants have the
process and content expertise and experience to assist you in anticipating
and implementing all the components of a new business start-up.